Privacy Policy

We may collect personal information including:

• your name
• phone number
• email address
• suburb, address or project location
• information about your proposed tiling, waterproofing or renovation project
• approximate project size and timing
• photographs, plans, drawings or other project information you provide
• communications between you and us, including SMS, email and telephone communications
• information submitted through online forms, Meta, Facebook or Instagram lead forms, or other advertising platforms
• website usage and technical information such as IP address, device information and browser data

We seek to collect only information reasonably necessary for operating our business and responding to enquiries.

We may collect information when you:

• submit a form on our website
• submit a lead form through Facebook, Instagram or another advertising platform
• call, SMS or email us
• send us photographs, plans or other project information
• request a quote
• communicate with us about an existing or proposed project
• interact with our website or advertisements

Information may also be processed on our behalf by service providers used to operate our business and marketing systems.

We may use your personal information to:

• respond to your enquiry
• assess whether we can assist with your project
• review photographs, plans and project details
• prepare or discuss quotations
• arrange site inspections or appointments
• provide tiling, waterproofing and related services
• communicate with you about your enquiry or project
• follow up on enquiries
• improve our website, advertising and customer experience
• maintain business records
• comply with legal obligations

If you submit an enquiry, we may contact you by telephone, SMS or email regarding that enquiry.

For example, after requesting a quote, we may send you an SMS asking you to provide photographs or plans so that we can better understand your project.

Where we send commercial electronic marketing messages, we will comply with applicable Australian requirements regarding consent, sender identification and unsubscribe functionality.

You may opt out of marketing communications at any time by using the unsubscribe option provided or by contacting us directly.

If you provide photographs, plans, drawings, measurements or other project information, we may use them to:

• assess the scope of your project
• determine whether the project is suitable for us
• prepare for a quote or site visit
• communicate with you regarding the proposed work

We will not intentionally use photographs of your property for public marketing purposes without appropriate permission.

We may use third-party providers to operate parts of our business, including:

• website hosting providers
• customer relationship management systems
• SMS and email communication platforms
• advertising platforms including Meta, Facebook and Instagram
• analytics services
• cloud storage providers
• marketing service providers

These providers may process personal information on our behalf for the purpose of providing their services.

Our marketing systems may be managed with assistance from Three Percent Marketing Pty Ltd or other service providers acting on our behalf.

Some third-party technology providers may process or store information outside Australia.

Where applicable, we take reasonable steps to use reputable service providers and appropriately manage personal information handled through those services.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically using secure business systems and third-party platforms.

No electronic storage or transmission system can be guaranteed to be completely secure.

You may request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

Please contact us using the details below.

If you have concerns about how we have handled your personal information, please contact us.

We will review your concern and seek to respond within a reasonable period.

We may update this Privacy Policy from time to time to reflect changes in our business, technology or legal requirements.

The current version will be published on our website.

• LYY Tiling Pty Ltd
• ABN: 82 660 327 524
• Email: lyytiling@gmail.com
• Phone: +61 475 686 610
• Australia